5 ‘Top Tips’ for keeping on top of your emails

Staying on top of emails can be hard, especially with so many other things going on. Couples are always emailing to ask questions and make small changes, both of which is why their supplier is there for them. If your inbox is starting to look busy it can seem like a long way to it being more manageable. Do you ever feel like you are becoming overwhelmed? This can lead to becoming less productive and procrastinating, which then leads to guilt. Maybe you can relate to this? Wedding leads come from emails which can generate you business.

Over the years I have become an email whiz, here are 5 of my tips to help you keep on top of your emails;

1. Go through and flag the most important emails that need responding to first

You may have a wedding coming up at the weekend which has some alterations or a change in guest numbers. I always suggest responding to the most urgent emails first. This also helps to reduce the couples stress and think their wedding supplier is even more amazing. I priories new enquiries as well, because let's face it, who wants to wait to hear back when you are super excited about planning your wedding.

2. Unsubscribe to junk

Like myself, you are probably subscribed to a few newsletters, lots of them provide valid and helpful information which I like to read. However, it can also be a good exercise to go through and make sure you are actually still using and enjoying all the newsletters you are signed up for. If not, unsubscribe. It will only take a few seconds and will save you time in the long run as you won't have to receive those emails any longer. You can always sign up again if you find that you miss them.

3. Create templates for FAQ

How often do you get asked the same questions and need to type the same reply? I agree that every client is individual, however how many time do you want to write out what flowers are in season for a specific month or what size cake feeds a certain number of guests? A document with FAQs where you can copy and paste, and then just customise a little to make it feel more personal before you send. This can save you so much time.

4. Create folders

All of my wonderful clients have their own folder where I can put all correspondence from them. If I then need to look up something I can search just that folder saving time. When an email is actioned it is immediately filed, leaving my main inbox free for anything that needs actioning. Saving me time scrolling through what I need to still do. A clear inbox can lead to a clear mind…

5. If the email is long and open-ended pick up the phone

I am sure we have all been there with lots of questions in an email, it is absolutely okay to reposed to these questions via email. However if they have the potential to generate further questions, I am a firm believer of picking up the phone and chatting it through. This can save a lot of precious time as well.

I hope you like my top tips. If you have any questions or would like a chat please contact me, I would love to hear from you.

Lucy :)